Refund and Return Policy

Welcome to Flexrapic
Effective Date: December 27, 2024

Thank you for shopping with Flexrapic. We strive to ensure customer satisfaction by offering high-quality products and reliable service. This Refund and Return Policy outlines the conditions and procedures for returns, exchanges, and refunds.

Contact Information

1. Return Eligibility

1.1. Products must be returned in their original condition, unused, and in their original packaging.
1.2. Returns must be initiated within 30 days of the purchase date.
1.3. Proof of purchase, such as an order confirmation email or receipt, is required for all returns.

2. Non-Returnable Items

2.1. The following items are not eligible for return or refund:

  • Gift cards

  • Downloadable software or digital products

  • Items marked as final sale
    2.2. Customized or personalized products cannot be returned unless defective or damaged.

3. Return Process

3.1. To initiate a return, contact our support team at info@flexrapic.com with the following details:

  • Order number

  • Reason for return

  • Photos of the product (if applicable)
    3.2. Once your return is approved, we will provide a return authorization and shipping instructions.
    3.3. The customer is responsible for return shipping costs unless the return is due to a product defect or shipping error.

4. Refunds

4.1. Refunds will be processed once the returned product has been inspected and approved.
4.2. Refunds will be issued to the original payment method within 7-10 business days of return approval.
4.3. Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

5.1. Flexrapic offers exchanges for defective or damaged items.
5.2. To request an exchange, contact our support team within 30 days of receiving the product. Provide details and photos of the issue.
5.3. Once approved, the replacement product will be shipped to you at no additional cost.

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, contact us at info@flexrapic.com within 7 days of delivery.
6.2. Provide your order number and photos of the damaged product.
6.3. Flexrapic will arrange for a replacement or refund based on your preference.

7. Cancellation Policy

7.1. Orders can be canceled within 24 hours of placement without penalty.
7.2. To cancel your order, contact us at info@flexrapic.com or (707) 265-8785.
7.3. Orders that have already been shipped cannot be canceled but may be returned following the return process outlined above.

8. Legal Notice

Flexrapic complies with all applicable consumer protection laws. For more information, refer to our Terms and Conditions and Privacy Policy.

If you have any questions or require assistance with a return or refund, please contact us:
Email: info@flexrapic.com
Hotline: (707) 265-8785

We value your satisfaction and appreciate your business with Flexrapic!